Cancellation Policy

Valid for trips with a scheduled departure date after November 17th, 2023

Change of plans? No problem! With Greyhound, you can cancel your ticket up to 15 minutes before departure and get a full or partial refund in the form of a voucher.
The table below shows how much you will be refunded. The amount depends on how far in advance you cancel your ticket. For example, if you cancel your ticket 1 day and 3 hours before departure, you will get a 50% refund. The calculation is based on the exact time of departure (hour, minute, second).
 

Please note that for extras like seat reservations and excess baggage, the refund is 100%. Booking fees and service fees are non-refundable.

Please find more information in our terms & conditions. (Greyhound)
Please find more information in our terms & conditions. (FlixBus)

Valid for trips with a scheduled departure date between July 10th, 2023 and November 17th, 2023

Change of plans? No problem! With Greyhound, you can cancel your ticket up to 15 minutes before departure and get a full or partial refund in the form of a voucher.
The table below shows how much you will be refunded. The amount depends on how far in advance you cancel your ticket. For example, if you cancel your ticket 1 day and 3 hours before departure, you will get a 50% refund. The calculation is based on the exact time of departure (hour, minute, second).
 

$35 USD is the maximum amount that can be deducted from your ticket price.

Please note that for extras like seat reservations and excess baggage, the refund is 100%. Booking fees and service fees are non-refundable.

Please find more information in our terms & conditions. (Greyhound)
Please find more information in our terms & conditions. (FlixBus)