Terms & Conditions

Travel

Departure dates and times may change. Carrier is not responsible for delays caused by breakdowns, road conditions, weather or other conditions beyond carrier’s reasonable control. With the exception of Priority Seating, Express service and accommodations for disabled and elderly passengers, seating is on a first come/first served basis and is without regard to race, color, creed, national origin or any other protected characteristic.

Baggage

Greyhound expressly disclaims liability for any lost or damaged baggage and for any injuries caused by or resulting from shifting baggage. Passengers should keep baggage, including any personal belongings, in their possession at all times. Greyhound does not check bags and does not assume any responsibility for the safe and secure transport of bags over its routes. Baggage must comply with Greyhound’s baggage allowances and restrictions, available here. Certain articles are not accepted for carriage. Click here for a list of items which are not accepted. Passengers are responsible for properly tagging and identifying their baggage, including name and address. Passengers wishing to stow baggage in an under-bus baggage compartment do so at their own risk and may only place bags in such compartments with a company staff member present. Passengers are responsible for picking up their baggage promptly upon arrival and for transferring their baggage from one bus to another during a transfer, as applicable. Storage charges apply for baggage left at a Greyhound location. Passengers requiring special assistance with their baggage should speak with a staff member at a ticketing counter to make necessary arrangements.

Customers Traveling In Wheeled Mobility Devices

Any traveler who intends to travel in a wheeled mobility device is encouraged to book as far in advance as possible and to contact the Greyhound Travel Assistance Line at 800-752-4841 so that we may assist you in scheduling your travel. This is important because seating is limited for all passengers, many trips involve multiple carriers and some schedules are reservation only. Greyhound may not be able to accommodate all customers traveling in a wheeled mobility device and each bus is limited to two passengers traveling in a wheeled mobility device.

Limitation of Liability

Greyhound is responsible only for transportation on its own lines in accordance with applicable tariffs and limitations, and assumes no responsibility for any acts or omissions of others, including interline partners, except as imposed by law. In no event shall carrier be liable for consequential or incidental damages for loss, damage or delay, including weather delays.

COVID-19 WARNING. Greyhound cannot prevent you from becoming exposed to, contracting, or spreading COVID-19 while utilizing its services or premises. It may not be possible to prevent against the presence of the disease and if you choose to utilize Greyhound’s services and/or enter onto its premises, you may be exposing yourself to and/or increasing your risk of contracting or spreading COVID-19.

ASSUMPTION OF RISK. By using Greyhound’s services and/or premises you acknowledge and agree that you have read and understand the warning concerning COVID-19 and accept the risk of contracting COVID-19 for yourself and/or your family in order to utilize Greyhound’s services and/or enter its premises.

WAIVER OF LAWSUIT/LIABILITY. By using Greyhound’s services and/or premises you acknowledge that you forever release and waive any right to bring suit against Greyhound and/or its insurers, owners, officers, directors, managers, officials, trustees, agents, employees or other representatives in connection with exposure, infection and/or spread of COVID-19 related to utilizing Greyhound’s services and/or premises. You understand and agree that by using Greyhound’s services and/or premises that this waiver means you give up any right to bring any claims including for personal injuries, death, disease or property losses, or any other loss, including but not limited to claims of negligence and give up any claim you may have to seek damages, whether known or unknown, foreseen or unforeseen.

Smoking Is Prohibited

International Travel

Passengers must have proper travel documents which may be checked at or prior to boarding an international schedule and which will be required for entry into another country.

Additional Information Regarding Greyhound Express ®

Contact Us

For questions, please contact the Fare and Schedule Department. An agent may be reached via email at ifsr@greyhound.com or by phone at 800-231-2222.

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